A 99.9% Server Uptime
We have set up our shared web hosting system using reliable hardware components and heavily customized software. Our admins have installed a modified version of SELinux on all our physical servers to ensure optimal protection and reliability. We have added several denial–of–service protection appliances in addition to very powerful firewall software to make sure our internal network is impenetrable and safe.
All Linux shared web hosting services packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s crucial to also set up your own network infrastructure. That’s the reason why we built a custom–configured internal network in all our data center facilities. Based on top–notch Juniper routers and switches, our internal network allows for mega–fast data transmission speeds and is fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, regardless of which hosting service you have opted for.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not very pleased with our web hosting services, or if you find them insufficient, or if you decide that you require a Linux VPS web hosting services rather than a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
We’ve diligently picked each individual member of our 24x7 support team so that we can offer you the best possible customer support service that you can get. Each of our customer service technicians has lots of years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they’re at your disposal 24/7 – you can reach them at any moment and they will respond ASAP.
Their average ticket response time is well under 20 minutes, whereas with other web hosting suppliers you are forced to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to within one hour.