Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be attended to in no more than sixty minutes after the ticket or email has been received. If your issue calls for additional assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person in charge and we will leave a note to inform you that more time will be needed for discovering the best solution. Furthermore if you take advantage of our Optional Managed Services package, any of the services included there will be carried out whenever you specify.
An Excellent Client Care Service
If you require help working with our Web Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server for you, do not hesitate to contact the tech support team at any time via the ticketing system. Furthermore, should you require assistance managing your server, you can order our Optional Managed Services package, which includes OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, backup disk storage space, etcetera.
An Intuitive Help Area
Each Linux dedicated hosting server includes our free Web Hosting Control Panel, which offers an in–depth knowledgebase plus a selection of how–to video tutorials. Whenever you require assistance working with the Web Hosting Control Panel, just press the Help or Videos buttons situated in the upper right corner.