Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Web Hosting Control Panel you can find a comprehensive Help section offering heaps of how–to articles and commonly asked questions. They are compiled by our support team of qualified technicians. Just type in your question and our smart software will return the most suitable answer.

  • Top quality support service

  • How–To Videos

  • If you would rather see how a task is completed or how an issue is remedied, rather than just reading about it, examine our selection of step–by–step video tutorials. They cover various topics and will help you quickly understand how to work with our Web Hosting Control Panel.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 tech support service and feature a one–hour support ticket response guarantee. Our accomplished customer service technicians will be available to you around the clock and will fix any issue that you may chance upon within less than one hour after the technical support ticket submission. In most cases, a reply will be given to you in less than twenty minutes.