Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Answer Warranty

  • Our crew of service technicians will do their best to answer to your service inquiries in up to 1 hour. If, however, the difficulty you have stumbled upon demands some help from the Administrators’ =Department,= we’ll address the ticket to the administrator on duty and will write a note to notify you.

  • Top quality support service

  • Professional Customer Assist Service

  • We’ll be on line for you day and night to offer you assistance and tech support and to assist you with any problem that you could encounter while you are monitoring your virtual server. We’ll assist you with all pre–installed programs, like your OS, server administration panel (depending on the VPS type) and the Web Hosting Control Panel created entirely by us.

  • Intuitive help center

  • A Descriptive Help Section

  • An extensive and frequently updated article base is integrated into our in–house built Web Hosting Control Panel. It offers you quick tips about how to execute all the regular web site management duties. The Help zone provides in–depth how–to article tutorials and step–by–step video training. You can gain access to the Help zone by hitting the Help or Video buttons in the right side of each Control Panel section.