24/7 Customer Support
Learn more about what ‘customer support’ implies in the hosting community and about the various support types.
The client support that you'll receive from your shared web hosting provider is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have some technical problem with an active account. Timely and correct info about a question or a problem will save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from an actual website hosting supplier and not from some reseller. When you get a hosting account from a company that doesn't own its servers and it can't access them immediately, it is very likely that you'll wait for a couple of days to have a response to your query, so your web sites may remain offline for a long time. In comparison, a company that provides different options for communication and has a tech support crew that is available any time will assist you to right away and help you limit or entirely avoid any downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting
packages are round-the-clock, therefore you can forget all about waiting for a few days to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you do have an account, you're able to open a support ticket in addition to the other three ways of contact. You'll be able to choose the best way to contact us based on where you are or what kind of hardware you're using. We can easily help you for more or less any hosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get timely assistance, particularly if your web site is not working as it should be for whatever reason. All of our Linux semi-dedicated hosting services
feature 24/7 customer and tech support, so that in case something comes up, you'll be able to use various ways to get in touch with us - phone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and basic issues, so if you do not have an account yet, for example, you are able to find more details about our services, or we will help you with uncomplicated technical problems. The second two options are for strictly tech issues or everything that is more time-consuming due to the fact that it is much easier follow the dialogue between you and our tech support team. The guaranteed max response time for them is merely an hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day in order to receive support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
Each and every virtual private server
plan that we provide comes with 24/7 customer and technical support, therefore in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers around the world, live chat, email messages as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it'll be easier to keep track of what is going on. The maximum warranted response time for all emails and tickets is an hour, but it rarely takes that long to receive support. If you obtain the Managed Services upgrade that we supply, our administrators will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have well-timed support in general, let alone if you manage an entire server, that's why each dedicated server
that we offer comes with 24/7 support with one-hour answer time guarantee regardless of the situation. The service is absolutely free for all of the issues with the server or the software that was installed by our administrators through the setup, therefore you can contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing section or you could send an email message, and the actual response time for either rarely exceeds thirty minutes since we have administrators available 24 / 7. In case you require general information about our servers or you've got any kind of billing question/issue, you can also call one of the local telephone numbers we have on 3 continents or you may employ our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you are able to add to your server plan from your billing Control Panel.