A ticketing system is the most widespread medium of correspondence that hosting companies offer to their clients. It is typically part of the billing account and is the easiest way to resolve a problem that requires a certain period of time to investigate or that has to be escalated to a server admin. In this way, all comments supplied by either side will be stored in the same place in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you will need to sign in and out of at least two accounts in order to complete a specific operation or to touch base with the company’s client care staff. In case you wish to administer a couple of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Besides, it might take a significant amount of time for the provider to process your ticket.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting services
isn’t separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you will be able to access it whenever you like with only several clicks, without needing to log out of your account. The ticketing system comes with a quick-search field, so you can track down de facto any trouble ticket that you have posted in the past, if necessary. Also, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a given problem before you actually open a ticket. The ticket response time is no more than sixty minutes, which implies that you can receive timely assistance at any time and in case our support team advises you to do something inside your hosting account, you can do it on the spur of the moment without the need to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve got a semi-dedicated server
account with us and you’d like to touch base with our client support team, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of using an entirely different support platform as you will have to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will allow you to open a new ticket without hassle and to browse through older tickets using a clever search box. In addition, you’ll be able to browse the relevant knowledgebase articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can do all of the above-mentioned activities without leaving your Hepsia Control Panel at any moment, which means that if you confront any challenge or have an enquiry, you can get in touch with our technicians and solve the issue in question in no more than sixty minutes through one single support platform.