A live chat is a real-time method of communication between a hosting provider's support crew and its clients. It's a very efficient method to get some info about the web hosting services or get some problem resolved because you are speaking with a live representative. The benefits of using a live chat service rather than calling or opening a support ticket are the reduced possibility of errors when you exchange info such as usernames or domain names, the more rapid response time as the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue involved. In addition, you're able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the phone costs that you'll have to pay in case you are calling to a different country.
Live Chat Support in Shared Web Hosting
As we consider the fact that a number of issues are easily resolved when you talk to a live person, we offer a live chat service for all of our prospective and existing customers. Our chat is available every single day and our customer care representatives will help you with a number of questions and problems. In case you aren't our customer yet, you can find out more about our shared web hosting plans and the website hosting environment in general in order to be certain that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you experience any kind of troubles with some of our services, you can join us on our live chat and we can provide the needed information or assist you to troubleshoot the issue. You'll have to open a support ticket for certain troubles which need more time or the assistance of a sysadmin, but for the majority of basic issues you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every single day, even on holidays and weekends. It's the perfect way to find out more about our Linux semi-dedicated hosting services in case you don't have an account yet or to get a problem resolved in case you are a customer and our customer care agents will help you right away regardless of the time of the day you join the chat. In case you're hestitating which plan is better for your web sites, in case you need advice whether you should order a particular upgrade and how to order it or when you've got troubles setting up an email account on your computer, you'll be able to contact us and we'll provide you with the necessary info at once. Our live chat is online even after our phone lines are off for the day, which means that if you have an account here, you can be sure that you will always enjoy prompt help with any question or problem that comes up.