In case you’ve got a site, a problem may always crop up and it does not necessarily have to be connected with the hosting service. For instance, something could go wrong when you update an Internet application or some crucial data can be modified or deleted unintendedly. No matter what the nature of the problem is, you’ll have to touch base with the support staff and ask them to recover a backup or to assist you in dealing with the problem that you’re encountering. How timely they’ll do it will determine how much time your sites will be offline. For specific sites such as community websites or Internet shops, an oft-repeated downtime interval too often means losing clients and cash. That said, it is important to use the services of a company that provides not only a good help desk support service, but also a prompt one.
One-Hour Response Guarantee in Shared Web Hosting
If you are using any of our Linux shared web hosting services and you have a query or encounter an obstacle, you can get in touch with us 24x7 by submitting a customer support ticket or by sending an email and we will make sure that you get a reply in no more than sixty minutes. In case the issue can be resolved, we’ll do it before we reply to you, whilst if there’s something that you need to do on your end, we’ll provide you with all the required info – what possible solutions to try, what settings to check, etc. Usually, you’ll obtain an answer within less than 30 minutes, which goes to say that waiting around for hours on end or even for more than a day to obtain assistance is something out of the question. Our 1-hour response guarantee is valid for any enquiry that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our stunningly fast support services. You will get an answer to any trouble ticket opened from the web hosting Control Panel or e-mail sent to our technical and client support staff in no more than an hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes far less time to explore and fix a problem. We will supply you with more info in case the solution involves something that needs to be done on your end. If you contact us during national holidays or weekends, the response time will be precisely the same and considering that our support staff is available 365 days a year, you’ll get prompt help for any technical, general or billing issue whatever the hour.