If you have ever had a shared web hosting account in the past or you've dealt with any other type of online service, you probably know from your personal experience that for certain things it's better to talk to a live person over the phone rather than exchange tickets or emails. If you want to find out more about a specific service before you decide to buy it or in case something small has to be made, for example, it'll be easier and faster to do it live. When you're given the option to contact representatives over the phone, it is very likely that you are dealing with an actual web hosting supplier, not just a reseller. The level of support that you can get by phone differs between different providers - from very general matters to professional tech support. Generally most of the providers supply pre-sales assistance and first level telephone support, while more complex tech issues are resolved through email and tickets.
Phone Support in Shared Web Hosting
We believe that having the option to communicate with a live representative is very important, that's why we have three support lines worldwide (Australia, USA and UK) and you're able to contact us on the phone for fourteen hours every day. In case you consider buying one of our Linux shared web hosting services, for example, you're able to call us and find out more about our services before placing your order so as to be sure that we do meet all of the system requirements for your sites. Following the purchase, you can call us about any sales and / or billing difficulties you may have, or get any general or basic technical information you need. We have tried to find the optimal balance between phone and ticket support, so for entirely technical issues you can use our ticketing system, that will help you track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
Every time you want additional info regarding the Linux semi-dedicated hosting services that we offer, you are able to call some of the three support lines we have around the world - in the U.S.A., the United Kingdom and Australia. By doing this, you're able to check in advance if our solutions are suitable for your websites. In case you're already our customer and you've got a semi-dedicated account, you're able to contact us on the phone for 14 hours a day about any kind of billing or common matters. For strictly technical issues you will have to take advantage of our ticketing system in order to communicate with our tech support because someproblems just require additional time to be resolved, but we can help you over the phone with countless minor tech problems as well, saving you the time and efforts.